Our ability to look after you
We believe that we are only as good as our staff & the way in which we manage them.
We also believe that one of the key factors in successfully operating a Security contract, or any other contract as a service provider, is our ability to look after you properly and make sure that we support you in any eventuality.
To this end, we have created a team of support staff, referred to as the Divisional Support Team or DST. These staff are permanent, salaried & highly trained on a number of our contracts. Their role is to step in & cover their colleagues during times of sickness or holidays. We have found that this system works exceptionally well, as you can be sure that you will get fully trained & ‘up to speed’ replacement staff to complement your regular team.
Our Local Support Network…
Our DST & our regular contracted officers all report to our team of Area Supervisors. These supervisors work 12hr shifts and are available 24 hours per day.
In turn, our Area Supervisors are managed by Operations Managers.
Our team of Operations Managers are managed & supported by our Area Managers.
All staff book on & off at the beginning & end of their shifts & also make their routine check-calls through this system by way of an electronic PIN code.
Recruitment and Screening…
Farsight Security Solutions Ltd employs its entire staff on a salaried basis, rather than by the industry-standard hourly rate. This makes us unique in our sector.
This approach has contributed to our staff turnover levels being nearly three times below the industry average.
A factor that benefits our customers in three ways:
- Our customers receive a consistent approach in fulfilling their requirements
- Savings are made, as initial staff training and recruitment are not required due to the staff being retained for longer
- On-site knowledge is not lost and good working relationships can flourish
Recruitment, employment and disciplinary matters are in the hands of the Regional HR Manager. Initial interviews for applicants are carried out in Area Offices by experienced and trained recruitment staff with second interviews Being conducted by Operations Managers. The process is designed to assess and test the suitability of personnel for employment at a specific site and for a specific customer.
Our staff is recruited according to our customer’s specific needs. This means they may be recruited from the armed forces, or from other specialist areas where there is a need for staff to demonstrate immediate experience and skills in: facility management, facilities support, health & safety and remote monitoring.
We view every member of staff as an ambassador for Farsight Security Solutions Ltd and the Company to whom they are assigned to provide our services. Therefore, customers who wish to employ our staff direct, or under contract through Farsight Security Solutions Ltd.
The company is committed to establishing and maintaining equality of opportunity for all existing and potential staff and will adopt processes in all aspects of employment which will ensure this equality of opportunity irrespective of sex, race, ethnic origin, colour, nationality, national origin, martial status, age, disability, or sexual origin.
In Northern Ireland, the Company is further committed to fair participation in employment for all section of the community. The company fully accepts all of its statutory obligations to eliminate both direct and indirect discrimination.
The Company policy has the active support of all directors, with overall reasonability being held by the Human Resource Director.
To this end Farsight Security Solutions Ltd will:
- Fulfil its social and legal responsibility to its employees and the communities in which it operates
- Recognise its obligations under the Race Relations Act, Sex Discrimination Act, Equal Pay Act, Disabled Persons Act and Fair Employment Act (Northern Ireland) of 1976 and 1989
- Review periodically its Eliteion criteria and procedures to maintain a system where individuals are Eliteed, promoted and treated solely on the basis of their merits and abilities appropriate to the job
- Seek to give all employees equal opportunities and encouragement to progress within the organisation
- Distribute this policy and publish it in Farsight Security Solutions Ltd Administration Manual and elsewhere as is from time to time appropriate
- Provide facilities for any employee who believes that inequitable treatment has been applied to him or her within the scope of this policy to raise the matter through the appropriate grievance procedures
- Provide training to all employees which may enhance their prospects within the Company and which will improve employees understanding of the need for an equal opportunity programme.
This policy is subject to terms and conditions of membership applicable at the time, being in force.
All employees have a responsibility to accept their personal involvement in the practical application of this policy but specific responsibility falls upon managers, supervisors and staff professionally involved in recruitment, employee administration and training.
Managing staff transfers under TUPE require careful handling and time, as staff need to be interviewed and encouraged to transfer. There are four main stages to the transfer process:
Prior to contract Full employment details including any pending litigation or liabilities needs to be obtained from the current employer
At contract award
Farsight Security Solutions Ltd and the customer agree the announcement to staff
A detailed information pack is issued by Farsight Security Solutions Ltd to each individual, with a covering letter of welcome from senior management. Arrange individual interviews with affected staff
Induction for transferring staff
Existing staff will be assessed and where they do not meet the required standards, their training needs will be identified.
Farsight Security Solutions Ltd screening procedures are amongst the most rigorous in the industry, with all potential staff required to pass two stages of screening:
- Five year screening undertaken by Farsight Security Solutions Ltd by telephone
- Ten year screening undertaken by external specialists in writing
Together, this system meets the BS7858 and ISO9000 standards.
The screening procedure begins as soon as an applicant’s details are received. An initial telephone screen is carried out and where this proves to be less than totally satisfactory, the application does not progress.
For accepted applications the initial telephone screening is followed by full written confirmation of all verbal references. This is cross-referenced thoroughly in order that the authenticity of the referee can be verified and the quality of the reference corroborated.
Farsight Security Solutions Ltd insists on the highest quality of referees throughout, to ensure that the integrity of the screening process is maintained. This part of the process has been outsourced to Nova Risk Management to provide independent scrutiny. Screened histories can be made available to our customers if required.
Once the initial screening process is successful, the applicant is invited to attend an initial assessment interview. If this is satisfactory, a second interview will take place with the relevant Operations Manager. Applicants are informed in writing on the outcome of their interview and, if they reach the required standard in all respects, will be invited to attend Farsight Security Solutions Ltd Induction Training Course.
The screening procedure continues during Farsight Security Solutions Ltd Induction Training Course. Applicants are fully screened, to a minimum of 10 years and up to periods of 20 years or more where required for specific sites. In the case of former members of the armed services, screening can normally be completed swiftly, which is advantageous to many of our customers.
Farsight Security Solutions Ltd has one of the best levels of staff retention in the UK Security Industry, due to its unique pay and employment conditions, recruitment vetting, training and overall management approach.
Where possible, our staff are trained in multi-disciplines to help them maintain motivation, stimulate interest and encourage the generation of new ideas to improve our customer service.
All our customers approve the proposed team of staff before the contract starts. This helps us ensure the abilities and personalities of our staff are matched to the individual requirements of the customer and the site.
Successful applicants are contracted to work for the client on a salaried basis, rather than an hourly basis. This approach, which is unique to Farsight Security, provides our staff with the stability of a known regular income.
A full list of staff benefits is outlined in our staff handbook and a copy can be provided on request.
A major factor in us managing to keep our staff turnover so low is making sure that we train our staff effectively from the outset.
Farsight Security Solutions Ltd is committed to providing relevant, well-planned and continuous training for its entire staff..
Prior to being offered employment with Farsight Security Solutions Ltd, all staff undergoes an initial Four-day Induction Training Course that is carried out to BS7499 Code of Practice for Manned Guarding standards. This is a SITO accredited training course, includes a full day on Conflict Management, and is fully compliant with the new SIA (Security Industry Authority) legislation guidelines.
Prior to allocation to a site, staff can be required to complete the necessary, client specific, specialist training courses, which may include:
- CCTV Operator Training
- Health & Safety Training
- Communication Skills
- Security Supervisor Training
- Customer Service
- First Aid (1 day and 4 day course)
- Fire Safety
Farsight Security Solutions Ltd contract staff are given the necessary number of shifts of on-site training appropriate to the complexity of the site. This can include a briefing by the customer on the history, culture and ethos of the organisation. In order to provide sickness and holiday cover, Farsight Security Solutions Ltd train its supernumerary staff at our own expense.
This is planned in co-ordination with the customer’s Assignment Instructions and is introduced at the start of any work on-site. All continuation training is carried out in conjunction with that required for NVQ assessment.
City & Guilds and NVQ Training
In order to gain maximum benefit for the customer and the employee, NVQ assessment is conducted in parallel with specific site training.
- City & Guilds Professional & Advanced Security Officer
- NVQ/SVQ in Security Level 2